Understandably, sometimes things just don't work out! That's why we have a 30 day money-back guarantee on Full Priced Items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, not worn, washed, or tags removed and free of smells.
These types of goods are exempt from being returned: SALE ITEMS, anything discounted 30% or more is non-refundable. Including the CLEARANCE section, or anything that has FINAL SALE written in the description or code. This includes purchases made with discount codes that are more than 30% OFF. Any item that is returned and postmarked more than 30 days after purchase will not be accepted. Products that are intimate, such as bathing suits or earrings are not eligible for returns.
Once your return is received and inspected we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, (minus a 10% restocking fee) and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. You'll receive an e-mail notification once the refund is processed.
Late or missing refunds
Please contact your credit card company or bank as it may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at Hello@LVAZFashionBoutique.com.
We will happily replace items if they are defective or damaged. Please contact Hello@LVAZFashionBoutique.com and send a picture of defective item. .
If you need a different size, you can return the original item for a refund or a store credit, and (if the item is still available) purchase the size you need.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, please visit the return portal below:
Please include a slip with your name, order number and the reason for the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item back please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOST OR STOLEN PACKAGES:
Ownership of packages is turned over to the Shipping Courier listed on order information and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the Shipping Courier, so any shipping issues or problems must be handled by that Shipping Courier.